Legal

Terms of hire

Last updated 28 October 2026. [DRAFT: HAVE A SOLICITOR CHECK THESE TERMS]

These terms apply when you hire a storage cube from Cube Drop Limited. A £50 deposit on the website reserves the cube. We then call to go through the details with you, and the balance follows that call. Your rights under consumer law are not affected.

1. Who we are

Cube Drop Limited, registered in England and Wales, company number [COMPANY NUMBER]. Registered office: [REGISTERED OFFICE ADDRESS]. Phone 01565 662244, email drop@cubedrop.co.uk.

2. The booking

• Reserving dates on the website is a request, not a contract. The £50 deposit is paid on the website, and it reserves the cube.
• We then call you to check access to the drive and go through the details. The contract starts when we confirm the booking by [EMAIL OR TEXT].
• The earliest delivery is 7 days after you book. The shortest hire is 1 week and the longest is 26 weeks.

3. Price and payment

• Hire is £100 a week. Delivery and collection are free. Prices include VAT [CONFIRM VAT POSITION].
• The £50 deposit is paid on the website and reserves the cube for your dates. It is [TAKEN OFF THE FINAL BILL / REFUNDED AFTER COLLECTION].
• The balance is paid after the call, by [HOW THE BALANCE IS PAID].
• Optional shelving is priced and agreed on the call, before the balance is paid.

4. Your right to cancel

Because you book with us by phone and online, you have 14 days from the day the contract starts to cancel, for any reason. Tell us by phone or email. You do not need a form.

• If you cancel before we deliver, we refund everything you have paid, including the deposit, within 14 days.
• If you ask us to deliver within those 14 days and then cancel, we refund what you have paid, minus a fair amount for the days the cube was with you.

After 14 days, if you cancel before delivery: [YOUR LATE CANCELLATION POLICY, E.G. DEPOSIT KEPT]. Ending a hire early: [REFUND FOR UNUSED WEEKS, OR NOT].

5. Delivery, access and the site

• You need 2.8 metres of clear width on the way in. The ground must be flat and firm under the whole cube: concrete, tarmac, block paving or compacted stone.
• The cube is placed on a wooden frame. It does not sit directly on the surface, so it does not scratch or mark the floor.
• You must have the right to place the cube where it will stand, and any permission it needs. We check this with you on the call.
• If we arrive and cannot place the cube safely for a reason we told you about before, [WHAT IS CHARGED FOR A WASTED DELIVERY].
• The cube stays where we place it. Please do not move it.

6. Using the cube

Please do not store:

• anything flammable, explosive or hazardous, including gas bottles, fuel and paint thinners;
• food or anything perishable, plants or animals;
• anything illegal or stolen;
• [ANYTHING ELSE YOU EXCLUDE, E.G. CASH OR JEWELLERY].

Nobody may live or sleep in the cube. The lock is [YOURS / PROVIDED BY US], and you control who has access.

7. Your belongings and insurance

We do not insure the contents of the cube [CONFIRM]. Please check your home insurance covers belongings stored on your property, or arrange cover. The moisture and condensation treatment reduces damp. We cannot promise to remove every risk, so pack sensibly and keep items off the floor.

8. Looking after the cube

Please return the cube empty, swept and undamaged, apart from normal wear. If it is damaged during the hire, other than by our fault, [HOW REPAIRS ARE CHARGED].

9. Extending or changing the hire

To extend, call us before the end date. We extend if the cube is not booked for someone else. The 26-week maximum applies unless we agree otherwise. If the cube is not empty on the collection day, [WHAT HAPPENS, E.G. CHARGED BY THE WEEK].

10. Our responsibility to you

• We provide the service with reasonable care and skill, as the Consumer Rights Act 2015 requires.
• We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care.
• We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.
• Our liability for loss of or damage to belongings stored in the cube is limited to [LIMIT], unless it was caused by our negligence.

11. If something goes wrong

Call 01565 662244 or email drop@cubedrop.co.uk. We aim to reply within [2 WORKING DAYS].

12. Law

These terms are governed by the law of England and Wales. You can bring claims in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.

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